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We are customer, employee, and digital transformation experts. The selection is made using touchphone keypad entries or voice responses. The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt.
This interaction allows the individual to communicate with the phone system and thus the computer system to either obtain information or to process a transaction. These programs are designed by our experienced programming staff and can be developed quickly and efficiently.
Since , DSC has been providing computer software solutions including phone applications and call processing systems. These phone systems are provided to clients who wish to maintain their own systems.
Some of the most widely used IVRs have been unable to recognize simple "yes" or "no" answers for every user, even when speaking clearly.
Worse yet is when a caller asks something the system is not pre-programmed to recognize. Gone are the days when a human switchboard operator was expected to answer the phone.
Systems can be networked on LANs and come with software that lets the developer create applications quickly. Most allow for the building of call flows by dragging and dropping icons of functions.
Interaction between a human and a computer in which the human caller inputs commands and requests to the computer, which responds in either pre-recorded or synthesized speech form. The human input can be the form of spoken words or as tones sent via the telephone keypad. If the input is speech, IVR is much like having a frustrating conversation with a dimwitted and highly inflexible human call center agent.
In a database access application, a voice processing system with IVR capability is positioned as a front end to a general-purpose computer and multiple databases.
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