Marques Thomas graduated with an MBA in Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout. Save my name, email, and website in this browser for the next time I comment.
QuerySprout is a team of dedicated consumer advocates that aims to help customers find answers to their service, product, and brand-specific questions. Table Of Contents show. Transport Issues. Weather Conditions. Small P. O Box. Third-Party Seller Timelines. I'm outside of 28 days now, unfortunately. Their advice was buy a dumb TV and plug smart things into it i. How true that is I don't know, but it makes sense.. Amazon went slow since they start to use netflix-like interface with switchable accounts.
When that kicked in I lost HDR and 4k on amazon and basically it was pain to use. Last software update sorted it out. Although or tvs are not android the apps are updating themself's from time to time. Community Share your experience! Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.
Search instead for. Did you mean:. Join now - be part of our community! Sign In Register. Amazon Prime Slow. September Hi, i have a KDLWE and Amazon Prime menus are painfully slow to load when searching - can take seconds between each item selected wifi is fine all other TV catchup services are working fine loading very quickly thanks.
All forum topics Previous Topic Next Topic. THi, i have a KDLWE and Amazon Prime menus are painfully slow to load when searching - can take seconds between each item selected wifi is fine all other TV catchup services are working fine loading very quickly thanks. However, since the publishing of this article, that page has been updated to provide more general information about late shipments.
It now suggests that Amazon will offer you a refund on your shipping fees. It makes no mention of Amazon Prime specifically. You will instead need to contact Amazon customer service, which according to many Internet users, will wind up giving you a free month.
Keep in mind that some internet users have reported even better perks in return for a late Amazon Prime delivery. It's unclear exactly what triggers Amazon to offer one deal over another, and it might have something to do with the time of year and whether you've complained before or not. But a quick look online clearly shows that Amazon is willing to offer more than just an extra month of Amazon Prime.
So, the question becomes, how do customers actually take advantage of such deals when their packages are later than Amazon promised? To contact Amazon, it's best to use the company's Contact Us page. Here you'll have the option to either chat with a messaging assistant that can answer basic questions or direct users to the proper place to have their issue addressed.
If neither option is suitable, Amazon also provides quick access to a slew of help pages on everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment information. Generally, Amazon recommends selecting the phone option to get support more quickly; customers can specify which phone number the rep should call.
Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting just a few minutes. Once it's time to talk to a customer service rep, the process is somewhat simple. Customers simply confirm that they purchased a product and that it hasn't arrived.
Amazon customer service will look into the claim, quickly determine that the package hasn't arrived and, in most cases, automatically offer a free month of Amazon Prime service. But as mentioned, some people have been lucky enough to get more than a free month of Prime, so it's a good idea for customers to push back a bit and explain why the delay is such an inconvenience.
Here Are 17 Benefits for Members. Perhaps you ran out of critical household goods or you were counting on the product to land in time so it could be given as a gift. Whatever the case, the commenters suggest customers who come up with a good reason Amazon's delay is upsetting them are in a good position to get a bit more. As long as it's all done in a polite manner. In other words, writing in all caps or too much complaining will probably get you nowhere.
As such, it's a good idea to go for it all the first time around or face the possibility of more pushback on subsequent attempts. One more thing: While it's fine to complain to Amazon on Twitter, the company discourages sharing order information on the social network and typically directs users to its customer service page. So, although Twitter might be more convenient, it won't expedite a resolution. Amazon is renowned for its ultra-fast deliveries, but even the biggest online retailer in the world can drop the ball from time to time.
Don Reisinger. Topics Amazon. See all comments Amazon said they wouldn't do the extra month of Prime because "We are only able to extend Prime if the item was delayed in transit. It was out of stock but couldn't tell us?!?!?!
This extra month "promise" is bogus. I have an order I need that supposedly was "out for delivery" in my town. The product was never delivered and I got no explanation. Contacting the company after 8 p. I got no promises of anything even though I let them know how much I needed the product today which is true.
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